Case Manager CYFC Basic Center

Position:         Case Manager
Department:    Cascade Youth & Family Center, (CYFC): Basic Center
Reports to:      Program Manager and Community Programs Director

Position Summary

The Case Manager serves as the primary case manager to CYFC Basic Center youth in short term and emergency shelter programs. Provide mediation services to families and youth in crisis, creating options through community and Agency resources. Intake and assessment of identified youth with referrals created for appropriate resources.

This position is a full or part time position with variable shifts including nights and weekends, although primary hours are Monday through Friday. Emergency on call availability is a core expectation of position. This position will be located in Redmond, Oregon. Applicants living in the Redmond community are strongly encouraged to apply.


  • Maintain professional contact with schools, juvenile department, law enforcement and other agencies as required to effectively facilitate referrals, positive relationships and case management.
  • Provide intake completion and comprehensive assessment through use of standardized instruments for at risk youth under the age of 18
  • Identify and create community resources and services to support healthier family options
  • Shelter runaways and work to problem solve, redirect and secure placements for at risk youth in short term and emergency shelter
  • Facilitate family mediations, problem solve and provide conflict resolution to promote the healing of damaged families
  • Provide thorough documentation and reporting
  • Provide backup crisis and support services for Basic Center and CYFC as requested.
  • Additional duties and responsibilities as requested by Program Manager


  • Knowledge, Skills and Ability:  Ability to understand, supervise and communicate effectively, professionally and in a positive manner with runaway, homeless and underappreciated youth and their families, as well as community based  professionals and Agency coworkers. Advanced problem solving, conflict resolution and mediation skills. Knowledge of intake and assessment procedures regarding at risk juveniles, ages 11-17. Knowledge of juvenile justice and area youth service systems, including education institutions, family resource availability and Agency options. Ability to provide crisis intervention, mediation and effective referrals. Excellent written and verbal skills; including public speaking and group facilitation. Ability to learn and understand youth development curriculums and philosophies. Ability to prepare complete, concise documentation and reports.
  • Experience and Training: A master’s degree with major study in social work or a closely allied field and one (1) year of experience in the care and rehabilitation of youth, or a bachelor’s degree with major study in social work, psychology, sociology or a closely allied field and a minimum of three (3) years of experience in the care and rehabilitation of youth. A minimum of one (1) year of case management. Valid Oregon driver license and CPR/1st Aid certification required.
  • Physical Requirements: While performing the duties for the job, the employee is frequently required to stand and walk. The employee occasionally is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly required to talk and hear.  The noise level in the work environment is usually moderate.

This job description is not meant to be all inclusive, and it is subject to change