Position: Program Manager – Housing Program
Department: Cascade Youth & Family Center (CYFC)
Reports to: Program Director of Runway and Homeless Services
Position Summary
The Housing Program Manager develops positive relationships with landlords and property owners, property management companies and apartment complexes for smooth transitions in Housing. They oversee housing staff and regularly monitor the effectiveness of the program’s delivery of services to individuals who need housing. The Program Manager works closely with all managers from departments of J Bar J Youth Services to streamline our clients’ housing readiness and access to housing through a centralized referral system, Coordinated Entry. They will provide oversite over any leased properties occupied by youth. They are responsible for creating bridges to community resources for staff who then refer youth. Coordinate resources, budget and funding, documentation and statistical input.
This position is a full time, 40 hours per week position with varying hours; includes days, nights, swing, weekends and holidays with a variable schedule. This position includes on call responsibilities.
Duties
§ Create a positive team atmosphere providing quality service to clients, staff and volunteers through active listening, positive problem solving, and timely responses
§ Responsible for ensuring case management activities correlate with established goals and objectives
§ Requires staff completion of specialized training that meets funding requirements, including but not limited to crisis intervention and de-escalation, human trafficking, suicide prevention, harm-reduction, housing focused case management, trauma-informed care, etc
§ Develop and coordinate life skills classes such as budgeting, household activities, job readiness, anger management, social skills, and study habits
§ Provide oversite of the on-going support for runaway, homeless, and at-risk youth. Ensuring that staff are developing and monitoring client goals, advocacy, referrals to community resources, and outreach in adherence with all policies.
§ Ensure staff are up to date on local resources and are referring youth to appropriate community resources and provide follow-up monitoring and support
§ Ensure staff provide or connect youth to basic need supports (food, hygiene products, clothes), counseling, academic support, jobs assistance, case management, and enrichment activities
§ Ensure staff maintain current documentation and records as required for program evaluation and reporting purposes and ensure all files and reports are accurate and meet grant standards
§ Maintain current documentation and records related to staff whom you supervise, including doing and documenting 1:1 monthly check-in and other related responsibilities
§ Collaborate with other staff, agencies, businesses and volunteers to ensure that agencies’ programs coordinate to provide the best possible services for youth and wise use of resources
§ Expand agency network and resource development opportunities through community contacts, training, promoting agency programs and involvement in cooperative activities with other agencies, groups, or organizations
§ Ensure staff are navigating resources (and service matching) / referrals (warm hand offs) with youth served
§ Follow through on complete documentation and program reporting, as well as policies and procedures to ensure compliance with housing laws and regulations
§ Responsible for regular and systematic review of program documentation, with verification all contractual, licensing and grant requirements are being met
§ Develop and monitor appropriate documentation of Federal requirements, along with state and county and any additional grant reporting requirements
§ Keep current and accessible all emergency procedures, policies and contact information
§ Emergency contact for all CYFC Programs, VPO, and CEO informed as needed/required
§ Complete weekly staff schedule according to Federal staff to youth ratios
§ Attend staff meetings and other pertinent meetings as scheduled
§ Ensure that buildings and grounds occupied by tenants are well-maintained through regular trauma informed inspections
§ Handle significant tenant issues and property inspections, complaints or concerns of landlords or owners, mediate disputes and enforce lease agreements to maintain positive relationships
§ Assist with tours, public speaking, marketing and alumni outreach efforts as need
§ Represent J Bar J Youth Services on regional planning groups and community presentations
§ Responsible for coordinating and assisting with CYFC’s portion of the annual horse show fund raiser
§ Other duties as assigned by the Program Director of Runaway and Homeless Youth Services, Program Director’s, Vice President of Operations and CEO
Qualifications
§ Knowledge, Skills and Ability: Ability to communicate effectively with youth experiencing homelessness, housing for people 80% AMI and below, Oregon fair housing laws, community-based agencies including law enforcement, and co-workers. Knowledge of community resources including juvenile justice department, area youth service systems, educational institutions, emergency shelters, job skills development agencies, transportation resources, health clinics and relevant state agencies. Strong problem solving and conflict resolution skills. Ability to work independently and cooperatively as a team.
§ Ability to prepare concise, thorough referrals, reports and documentation. Strong desire to assist and aid youth experiencing homelessness to increasingly positive life choices. Ability to effectively facilitate and document individual counseling that is initiated in the street. Demonstrate strong written, verbal and organizational skills.
§ Experience and Training: A Bachelor’s degree with major study in social work, psychology, sociology or a closely allied field and 2 years of relevant job experience. To be considered as a substitute for a bachelor’s degree and job experience, the combination of formal education and experience must consist of a combination of 3 years of work experience and/or 2 years of education, training, with 1 year work experience, all in the care and rehabilitation of youth. Lived experience of homelessness or housing instability preferred and will be considered as equivalent to job experience/education. Bilingual in Spanish/English preferred. Valid Oregon driver license and CPR/1st Aid certification required.
§ Physical Requirements: While performing the duties for the job, the employee is frequently required to stand and walk. The employee occasionally is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly required to talk and hear. The noise level in the work environment is usually moderate.
This job description is not meant to be all inclusive, and it is subject to change