Position: Street Outreach Program Manager
Department: Cascade Youth & Family Center (CYFC): Street Outreach Program (SOP)
Reports to: Community Programs Director and Vice President of Operations
The Street Outreach Program Manager has primary oversight responsibility for the day to day operations of the Street Outreach Program of Cascade Youth & Family Center (CYFC). The Program Manager is responsible for promoting excellence in client relations and customer service, as well as engaging, motivating and supervising staff, volunteers and youth. Responsibilities additionally include, but are not limited to: ensuring contractual obligations are met or exceeded; data collection, management and reporting; follow-up and review of documentation and direct youth service as needed. This position will develop positive relationships with individuals experiencing homelessness to better understand their basic needs, especially for food, shelter and safety, and be able to provide additional resources within the community. This position will be a resource for creating positive referrals and tools including getting Oregon ID to increase access to health care, food, shelter and potentially employment. When appropriate this position will initiate referrals to additional CYFC programs including emergency and residential shelter and the CYFC Basic Center and will create bridges to community resources and assist youth in accessing these resources. Time will be spent outside directly working with individuals experiencing homelessness. This position is a full-time position with varying hours; includes days, nights, swing, weekends and holidays with a variable schedule. This position includes on call responsibilities. This position will work within a balanced budget and support CYFC as a part of the Management team.
- Responsible for day-to-day operations of the SOP while ensuring delivery and coordination of program services
- Follow through on complete documentation and program reporting, as well as policies and procedures
- Responsible for regular and systematic review of program documentation, with verification all contractual, licensing and grant requirements are being met
- Develop and monitor appropriate documentation of SOP requirements, along with state and county and any additional grant reporting requirements
- Keep current and accessible all emergency procedures, policies and contact information
- Emergency contact for all CYFC Programs, Administration informed as needed/required
- Assist Case Managers/Outreach Workers as needed to facilitate case management services
- Coordinate ongoing Performance and Quality Improvement process for the SOP.
- Direct, supervise and evaluate SOP employees with J Bar J and CYFC program standards
- Provide initial new staff orientation & paperwork in conjunction with Human Resource Department
- Hire, promote and terminate in conjunction with Community Programs Director and Agency Policies and Procedures
- Identify, schedule and provide appropriate trainings for ongoing staff development
- Engage, motivate, support employees, as well as create a positive, cohesive team
- Develop and maintain appropriate scheduling ratios and review of timesheets for all SOP staff
- Responsible for scheduling, planning and facilitating monthly staff meetings
- Responsible for mediation and facilitation of initial steps in grievance filing procedures for youth, parents and all SOP staff
- Provide specific, applicable feedback to all staff as to appropriate responses for client behavior patterns
- Liaison between CYFC staff, youth, parents, relevant state and federal agencies, and referring professionals
- Interface with community resources, referring agencies, parents, educational institutions, caseworkers, parole/probation officers, relevant state and federal agencies and others to meet program needs
- Assist with tours, public speaking, marketing and alumni outreach efforts as need
- Represent J Bar J Youth Services on regional planning groups and community presentations
- Responsible for coordinating and assisting with CYFC’s portion of the annual horse show fund raiser
- Interact with and work to establish a trusting relationship with youth experiencing homelessness
- Provide youth experiencing homelessness with information about community resources, education and tools for disease prevention, transportation, food, clothing and transitional living opportunities
- Work diligently to connect youth experiencing homelessness to the CYFC’s Street Outreach Program through a referral system and consistent positive mentoring
- Provide individual counseling as needed for crisis intervention, encouragement of youth safety or as requested by individuals experiencing homelessness
- Facilitate, document and provide for, established SOP meal times for youth in the parks
- Maintain professional, positive relationships with community resources and businesses benefiting the CYFC’s Street Outreach Program
- Attendance at case management meetings, staff meetings and any meetings pertinent to youth experiencing homelessness
- Engage in ongoing continuing education and training as assigned
- Other duties and responsibilities as assigned
- Knowledge, Skills and Ability: Ability to communicate effectively with youth experiencing homelessness, community-based agencies including law enforcement, and co-workers. Knowledge of community resources including juvenile justice department, area youth service systems, educational institutions, emergency shelters, job skills development agencies, transportation resources, health clinics and relevant state agencies. Strong problem solving and conflict resolution skills. Ability to work independently and cooperatively as a team. Ability to prepare concise, thorough referrals, reports and documentation.
Strong desire to assist and aid youth experiencing homelessness to increasingly positive life choices. Ability to effectively facilitate and document individual counseling that is initiated in the street. Demonstrate strong written, verbal and organizational skills. Knowledge of Oregon Revised Statutes relative to juvenile offenders.
- Experience and Training: A Bachelor’s degree with major study in social work, psychology, sociology or a closely allied field and/or any combination of direct service, supervision experience and education equal to a minimum of three years. A minimum of one (1) year of case management. Experience working with individuals experiencing homelessness and working with diverse groups, including youth from a variety of social economic, ethnic and cultural backgrounds. Valid Oregon driver license and CPR/1st Aid certification required.
- Physical Requirements: While performing the duties for the job, the employee is frequently required to stand and walk. The employee occasionally is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly required to talk and hear. The noise level in the work environment is usually moderate.
This job description is not meant to be all inclusive, and it is subject to change